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your 360° Service
personal, fast and reliable
We value high customer satisfaction. A decisive influencing factor in achieving this goal is the provision of support after the project phase. For this reason, Service at eurofunk is a core area in its own right.
Our 360° Service supports you 24/7, 365 days a year.
Our qualified technicians support you via remote access as well as on site. In addition, our consultants are on hand with professional advice to meet the growing technical challenges of the control center environment. Our customer service managers are always ready to listen and take care of any customer concerns – after all, service does not stop with technology.
Our Service Organization in Detail
Management
Our ambitious eurofunk service team is headed by Kurt Absmann and is made up of the following departments.
Customer Care Center
The Customer Care Center comprises the Service Desk as “single point of contact” for our customers”, Maintenance Contract Management and our Customer Service Managers.
Technical Support
Technical Support is divided into two teams: 1st Level Support and 2nd Level Support. In this way, the procedure model of the IT Infrastructure Library (ITIL v3) is consistently implemented. The 3’a level support takes place directly in our development departments, which ensures a quick elimination of malfunctions and problems.
Field Service
Our Field Service has a huge network of eurofunk service technicians which represents our on-site support presence. These technicians are responsible for proactive maintenance of customer systems and fault resolution.
“Satisfied customers and continuous service improvement is what motivates and drives us!”
Service is constantly evolving. New steps are constantly being implemented to optimize our service and to continuously adapt it to the requirements of the market.
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